Surge Protector Warranty

LIMITED LIFETIME WARRANTY

This Limited Lifetime Warranty (the "Limited Warranty"), subject to all of the provisions and conditions set forth below, gives you specific legal rights, and you may also have other rights that vary from state to state. This Limited Warranty applies only to HK Challenger products made by HK Challenger Trade Limited (“HKC”) surge protectors.

SURGE PROTECTOR LIMITED WARRANTY

HKC warrants to the original purchaser of any HKC Surge Protector for the life of the product, that the Surge Protector shall be free of defects in design, assembly, material, or workmanship. HKC will correct defects in its surge protectors by repair or replacement, at its option, if, within thirty (30) days of the discovery of the defect in materials and workmanship, the surge protector is returned prepaid, with proof of purchase by the purchaser to: HKC Warranty Claims, 9169 W STATE ST #3825, BOISE, ID 83714-1733, and if, after analysis and review by HKC QC Department, the surge protector is deemed covered under the Limited Warranty, as outlined above. To initiate a claim please email warranty@hkc.claims or call at 208-252-5102.

HKC assumes no liability for any incidental or consequential damages, including loss of or damage to data and/or software, lost sales or profits or damages resulting from delays or failure to perform under this Limited Warranty.

CONNECTED EQUIPMENT LIMITED WARRANTY

HKC Connected Equipment Warranty covers equipment that is damaged by transient voltage (a "Power Disturbance") while properly connected through a HKC Surge Protector to a properly wired AC power line with a protective ground.

This is a Limited Warranty subject to the limitations and exclusions set forth herein.

A "Power Disturbance" is hereafter defined as transient or momentary (less than 1ms) voltage surge and/or spike on the AC power, data network, coaxial or telephone line, which voltage surge and/or spike Surge Protectors of the particular type covered by this Limited Warranty are generally designed to protect against in accordance with industry standards.

This warranty is null and void unless all wire leading into the equipment pass through an appropriate HKC Surge Protector as described herein below. The warranty will not cover claims for damage resulting from telephone-line, data network-line, or coaxial-line transients unless the equipment is properly connected to the data ports on the HKC surge protector line accordance with the installation instructions provided with the unit. If you are using an AC Surge Protector that does not have phone, data network, or coaxial protection, the warranty is null and void if a power disturbance damages your equipment through the phone, data network or coaxial lines. You are only covered if the disturbance entered through the AC lines that were properly powered through the HKC Surge Protector.

Subject to the conditions and limitations hereafter set forth in this Limited Warranty, HKC warranty to the original Purchaser that it will, at its sole option and discretion, repair or replace any equipment properly connected through a HKC surge protector to a properly grounded AC power line, data network line, coaxial line, or telephone line, that is damaged by a Power Disturbance if (a) the surge protector did not function properly and protect the equipment because it had defects in assembly, materials, or workmanship, causing it to operate outside design specifications; (b) the surge protector show clear signs of damage; and (c) the damage resulted from the Power Disturbance. This Limited Warranty is limited to losses that are not covered (1) by a warranty from the manufacturer of the connected equipment; (2) by reimbursement from the local power company, service provider (i.e. telephone, internet or television); or (3) by the Purchaser's Homeowner's Insurance or Renter's Insurance policy.

Purchaser agrees to first seek compensation from his/her insurance company, power company or TV, phone or Internet service provider under any such warranty or policy, and not seek duplicate compensation from HKC. Purchaser agrees to provide reimbursement information from either the local power company or service provider or applicable insurance information to HKC, at its request; and after a claims settlement, if appropriate, HKC reserves the right to be subrogated under any existing warranty from the manufacturer of the connected equipment or, claims against the local power company or service provider, or under any existing insurance policies the Purchaser may have. This Limited Warranty does not cover (a) damages caused by acts of God, including flood, erosion, lightning, or earthquake; (b) damages caused by a sustained high voltage situation, sustained low voltage situation, under voltage, or a low voltage disturbance, including brownouts, sags, or power outages; (c) damages caused by war, vandalism, theft, normal use wear-and-tear, depletion, obsolescence, abnormal care or uses, or abuse; (d) damage due to non-authorized program or system equipment modification or alteration; or (e) damage to equipment that was not directly connected to the surge protector at the time of the Power Disturbance.

This Limited Warranty is limited to surge protectors that indicate on the packaging an accompanying Connected Equipment Limited Warranty. If a person or facility not authorized by HKC does any repair or modification of the surge protector, there shall be no remedies under this Limited Warranty and this Limited Warranty shall be deemed null and void.

This Limited Warranty does not cover improperly installed HKC surge protectors, or any home electronics/equipment, which has been improperly installed, overloaded, abused, or altered in any manner or is not used under normal operating conditions or in accordance with any labels or instructions. Further the warranty does not cover any damage to properly connected electronic equipment resulting from a cause other than a "power disturbance." These products are intended to limit the maximum amplitude of transient voltage surge on power lines to specified values. They are intended to be installed on the load side of the main overcurrent protection. They have been tested to verify that transient voltage surges are limited to the maximum amplitude in accordance with established industry standards.

This Limited Warranty excludes and there is disclaimed liability for any incidental, direct, indirect, special, or consequential or multiple damages, arising out of the sale or use of any HKC Surge Protector, including, without limitation, labor for removal or reinstallation of the HKC Surge Protector or any connected home electronics/equipment, data loss or alteration, loss of use, lost sales or profits and any such damages for delay or failure to perform this Limited Warranty obligation.

This is the sole warranty of HKC in respect to connected equipment or other damages; there are no other warranties, express or implied, except as required by law. Implied warranties required by law include the implied warranty of condition of quality, merchantability and fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.

HKC reserves the right to review the damaged HKC Surge Protector, the damaged equipment, and the site where the damage occurred. All costs of shipping the HKC Surge Protector and the damaged equipment to HKC for inspection shall be borne solely by the purchaser. HKC reserves the right to negotiate the cost of repairs. If HKC determines, in its sole discretion, that it is impractical to ship the damaged equipment to HKC, HKC may designate, in its sole discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must remain available for inspection until the claim is finalized. Whenever claims are settled, HKC reserves the right to be subrogated under any existing insurance policies the Purchaser may have.

All above warranties contained herein are null and void if: the HKC Surge Protector in use during the Power Disturbance is not provided to HKC for inspection upon HKC's request at the sole expense of the purchaser; HKC determines that the HKC Surge Protector has been opened, improperly installed, altered in any way or tampered with; HKC determines that the damage did not result from the Power Disturbance or that no Power Disturbance in fact took place; the repair or replacement of the damaged equipment is covered under a manufacturer's warranty, seller's extended warranty or HKC determines that the connected equipment was not used under normal operating conditions or in accordance with any manufacturer's instructions for the connected devices.

HKC SURGE PROTECTOR REPAIR OR REPLACEMENT MAXIMUM

PRODUCT TYPE

MAXIMUM COVERAGE

Surge Protector

Up to $50k repair or replacement coverage of all properly connected equipment due to failure of the surge protector.

HOW TO FILE A CLAIM

If the damage to Purchaser's equipment is determined to be covered by this Limited Warranty, HKC will reimburse the Purchaser's reasonable cost of repairing such damage or replacing such equipment based upon the following conditions and according to the following schedule:

  • To receive payment for replacement or repair to damaged, properly connected electronic equipment due to a “Power Disturbance”, the Purchaser, within 30 calendar days of suffering the loss, shall contact HKC at 208-252-5102 or by email at warranty@hkc.claims and request a Connected Equipment Warranty Claim Form.
  • Purchaser must complete and file a written and executed copy of the Connected Equipment Warranty Claim Form with HKC completely describing the damaged equipment for which the Purchaser is making the claim including an explanation of how the damage was sustained to such equipment, together with original proof of purchase (with the original sales receipt showing the date of purchase, amount paid, and place of purchase) of the surge protector and the equipment for which the claim is made.
  • The Connected Equipment Warranty Claim Form shall be sent by the Purchaser to:
    HKC Warranty Claims, 9169 W STATE ST #3825, BOISE, ID 83714-1733.
  • The Connected Equipment Warranty Claim Form can be emailed to warranty@hkc.claims to begin the claim process. However, an original copy signed by the Purchaser must be mailed to HKC’s Claims Department at the address provided above along with the surge protector involved in the claim and within 30 days of emailing the claim form to HKC.
  • Prior to any obligation of HKC to repair or replace the damaged equipment, Purchaser shall also do the following:
    1. Purchaser shall first (a) file a written claim with the power company or applicable service provider company, i.e. telephone, Internet or television (CATV, satellite or other), that caused the "power disturbance," which claim the service provider company must deny to the Purchaser in writing, or must show in writing the amount that said provider will cover for the claim (b) file a written claim with the Purchaser's applicable insurance company(s) for damages, which claim the insurance carrier must deny to the Purchaser, in writing, or must show in writing the amount that said insurance carrier will cover for the claim;
    2. Return the unit to the address indicated above within the 30 day period set forth above, prepaid, in the original box, sleeve, or carton, as well as copies of the written claims to the power company or service provider (as defined above) and the insurance carrier, the written notices of rejected claim from the power company, service provider, and insurance carrier(s), and all amounts or monies recovered or to be paid to the Purchaser by the power company, service provider and/or insurance carrier(s), if any;
    3. Have such equipment quoted for repair by an authorized service center of such equipment's manufacturer;
    4. Request a statement from the repair facility documenting the nature of the damage, and a note from the Purchaser explaining how the damage was sustained to such equipment;
    5. Send the above, pre-paid, to the HKC address stated above for analysis, review, and authorization for repair as applicable.

IMPORTANT NOTES

  • The claim form is not valid until it is signed and mailed, emailed to HKC and HKC has also received the surge protector as well as all of the original receipts and other documentation as outlined here in the Connected Equipment Warranty and the claim submittal instructions.
  • If the Purchaser cannot provide the unit involved in the claim within the 30 day period set forth above then HKC will not process the claim and it will be rejected.
  • If the Purchaser cannot provide receipts showing proof of purchase for the surge protector and the damaged equipment then HKC will not process the claim and it will be rejected.
  • Purchaser must provide ORIGINAL receipts and keep a copy of all receipts and other submitted forms and letters for the Purchaser's files.
  • In order to keep the Purchaser's file open, the Purchaser must provide written notification to HKC within 30 days of the receipt of the claim form that he/she has contacted his/her insurance company, power company or TV, phone or Internet service provider in order to file a claim with said entities or HKC reserves the right to close the claim. If HKC determines that the Limited Warranty covers the damaged, connected equipment, and that the equipment was damaged as a direct result of the surge protector which is covered under the Limited Warranty, HKC will either;
  1. Authorize repair of the connected equipment, at a cost not to exceed the maximum amount as indicated on the packaging of the surge protector in question and consistent with the limitations set forth in this limited warranty;
  2. Provide the Purchaser with an equivalent equipment replacement; or
  3. Reimburse the Purchaser for the then present fair market value of the damaged connected equipment. The then present fair market value of the equipment will be determined according to the current value specified in the most recent edition of the Orion Blue Book by Orion Research Corporation, Roger Rohrs - Publisher.

IMPORTANT - READ THE FOLLOWING INSTRUCTIONS CAREFULLY

INSTRUCTIONS FOR PROPER USE:

  1. If the circuit breaker "trips" due to a power overload, do the following:
  1. Unplug the multi-outlet strip from the power source.
  2. Turn the power switch of each piece of connected equipment to the "off" position.
  3. Unplug and remove all equipment, appliances and apparatus connected to this product.
  4. Wait a few minutes and then reset the circuit breaker by pushing in the button or by re-setting the switch on the multi-outlet strip "off" and then "on".
  5. Plug the multi-outlet strip back into the power source.
  6. Plug each piece of equipment back into the multiple outlet strip taking care not to exceed maximum wattage and amperage load.
  1. Before each use, make sure that the power cord is uncoiled and knot-free when in use to avoid potential overheating of the cord and unit.
  2. Always use the finger grip on the plug to remove from wall receptacle. Never pull the plug out by pulling on the cord.

WARNINGS

Failure to comply with the following may result in damage or injury.

All warranties contained herein are null and void if surge protector is used in violation of any of the following conditions:

  1. FOR INDOOR USE ONLY
  2. Do not use in receptacles that are not properly grounded
  3. Do not "daisy-chain" surge protectors in serial fashion
  4. Do not plug surge protector into an extension cord
  5. Do not plug extension cords into surge protector
  6. Do not use surge protector in conjunction with a UPS (uninterruptible power supply)
  7. Do not use surge protector with three-to-two-prong adapters
  8. Do not plug heater(s) into a surge protector
  9. Do not use with generators
  10. Do not use with sump pumps
  11. Do not use with water-related device(s)
  12. Do not use with life support device(s)
  13. Do not use with medical device(s)
  14. Do not use with cars or motorcycles
  15. Do not use with golf-cart battery charger
  16. Do not exceed electrical ratings marked on the surge protector
  17. Do not use in damp or wet areas
  18. Do not use outdoors at any time
  19. Do not use with aquariums
  20. Do not attempt to repair or perform internal examination (there are no user serviceable parts inside the unit)